Elara Home – Returns and Refunds Policy

At Elara Home, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help.

Returns

• Eligibility: Items must be returned within 30 days of the purchase date. To be eligible for a return, items must be unused, unwashed, and in the original packaging with all tags attached.
• Non-Returnable Items: The following items are non-returnable: sale items, gift cards, and any items marked as “final sale.”
• Return Process:
  1. Contact our customer support team at [https://amhometextiles.com] to initiate a return.
  2. Provide your order number and reason for the return.
  3. We will send you a prepaid return label to attach to your package.
  4. Drop off the package at your nearest carrier location.

Refunds

• Refund Processing: Once we receive your return, we will inspect the item and notify you of the status of your refund. If approved, your refund will be processed within 7-10 business days to the original method of payment.
• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to an error on our part (e.g., wrong or defective item).
• Late or Missing Refunds: If you haven’t received a refund within 10 business days, please check your bank account and contact your credit card company. If you’ve done this and still have not received your refund, contact us at [info@elarahome.com].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [info@elarahome.com] for assistance.